Mommamakes FAQs

 

Where do you get your ideas from?

We like to follow the current trends, but we mainly take inspiration from our customers and their feedback as well as thinking about what we want as busy [and tired] parents ourselves.

What are your ethics and how are you minimizing your carbon footprint?

We care about how we do things here...As parents we try to set the best example possible and we want our children to appreciate and grow in a world they can be proud of. We try to be as environmentally friendly and do all we can to reduce our carbon footprint from reusing paper to leaving the lights switched off where possible. Here's a snippet of what we're doing.

  • Making sure all sockets electrical appliances are switched off when not in use
  • All recyclable items are recycled.
  • Using natural light and leaving lights off whenever possible.
  • Boxes from suppliers are reused for storage.

We often provide charitable donations and have done so for many deserving causes. Please contact us if you have a cause you would like us to get involved with.

Modern Slavery and Human Trafficking 

Mommamakes is absolutely committed to preventing slavery and human trafficking in its corporate activities, and to ensuring that its supply chains are free from slavery and human trafficking. The Mommamakes supply chains include the sourcing of high quality lines of clothing and accessories for distribution. The organisation expects all those in the supply chain to comply with a zero tolerance approach to slavery and human trafficking. Suppliers are required to demonstrate that they act ethically and within the law in their use of labour. Where suppliers are unable to demonstrate this standard, the organisation will look to terminate the business relationship.

Packaging: We use recycled mailing bags.

The protective packaging we use is bio degradable and will break down in a period from two weeks to two years. They are also recyclable when still intact.

How do you source your materials?

Wherever possible we use UK suppliers and we’re working closely with a great UK supplier right now. We also look to source organic cotton wherever we can, although that’s not currently possible for all of our range we expect to keep expanding the items you can buy that are made from organic cotton.

How long will they last?

Our aim is for your kids to grow out of the clothing before they are able to wear it out. We know this happens a lot as many of our items are resold or regifted, something we love to see happen.

What made you think of the “Tired Mums’ Club”?

It was actually Scott that came up with this idea as he could see that Aimee was a tired mum!

How long is delivery?

We aim to get all orders to you within 10-12 working days (based on postage in the UK). If we can do it quicker we will, but during the busy periods please make sure you order in enough time to allow for the order to take 10-12 working days (so excluding weekends) to reach you. We also offer Express delivery (3-5 working days) for £6. Orders placed by midday will be dispatched the same day, orders placed after midday will be dispatched the following working day

Where do you deliver?

We deliver globally and are seeing more and more orders from all over the world, especially the US and Australia. Please note that delivery may take a little longer outside of the UK as postage times can vary.

Do you offer discounts?

f you’re about to make your first order, then we offer you a 15% discount as our way of saying thank you. We regularly run other sales and have items discounted – keep your eyes peeled for them.

Can I return things if they’re not right?

Please do, we want your order to be perfect. We provide a return address with each delivery, so please use that to return your item to us is you’re not satisfied with it. We’re sorry, but we can’t accept returns for personalized items, unless they are faulty in some way.

Do your sizes come up large or small?

We are often asked this – and of course it depends what you are comparing us to. Please do use our size guides to check your size.

I’d like to say hi!

We’d love to hear from you. Get in touch with us here enquiries@mommamakes.co.uk

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